Company name
The College of Naturopathic Medicine Ltd.
Company web address
Place of job
East Grinstead (this role cannot be done remotely)
Type of job
IT
Working hours
From Monday to Friday from 09:00 am to 05:30 pm
Application deadline
30/12/2020
Web Technology Lead
 
Type of work: Full Time, Permanent
Place of Work: East Grinstead

 
The College of Naturopathic Medicine (CNM) is one of the UK’s largest, highly-respected and well-known natural-medicine training providers, with colleges in London, Belfast, Birmingham, Brighton, Bristol, Edinburgh, and Manchester.
 
Our classroom and online education are backed up by a sophisticated Student Website.
We are looking for a Web Technology Lead to join our team at our administrative office in East Grinstead, West Sussex, in a full-time capacity.
 
You will be responsible for managing content on our Student Website, providing technical support to staff and students, managing day to day operations and assisting with the ongoing development of our websites.
 
Our online courses are delivered primarily on Moodle LMS and a custom staff/student website, using Vimeo to provide the video content delivery and managed with a backend database made with FileMaker. We are also currently using Zoom to host a lot of our online lectures and clinics.
 
Specific duties include:
 
Student/Staff Support
You and your team will help students with any IT problems or difficulties:
  • Providing technical support to CNM’s staff and students via phone and email.
  • Helping students to reset their password and setup their online account.
  • Helping students to navigate the online platform when needed.
  • Troubleshooting IT issues with online delivery systems.
  • Taking troubleshooting steps with our custom online enrolment form system.
  • Entering and updating student details on CNM’s Student Website and database systems.
  • Setting up dates in our custom clinic booking system.
  • Adding appointments to clinic booking system when needed.
  • Booking in student cohorts to attend clinic as per their timetable.
  • Isolating and identifying technical issues with the website or systems and to call on the programmer to resolve the issue.
  • Liaising with other departments to resolve students’ and staff issues with the IT systems.
  • Answering questions and queries about students attending online lectures and clinics and accessing their course material online.
  • Monitoring online courses to ensure all required material is loaded for the course, assignments and exams.
Website Administration
  • Setting up online lecture and clinic meetings (in Zoom) and ensuring that the links are entered correctly into the system and the hosts are assigned and licenced.
  • Managing the Vimeo account, uploading videos, setting the correct access levels, loading translation files. Embedding the video onto the correct places for the course delivery.
  • Using MySQL Workbench to fix specific issues with the website and load data into the system where there is no friendly user interface.
  • Managing online accounts and billings for various systems that are used: AWS, GoDaddy, SiteGround, etc.
  • Regular maintenance of servers as needed: deleting temporary cache files and restarting servers when needed.
  • Basic HTML changes to the websites for example to change names of staff and college locations.
  • Setup of staff and student accounts on the various systems and websites.
Moodle Administration
  • Configuration of the backend system for enrolling student cohorts into the correct online courses and groups. Adding manual enrolments when needed.
  • Debugging isolated issues with Moodle for example when student assignment uploads appear blank or grades disappear.
  • Setting up course restrictions for the class so students can only access their own material.
  • Installing or updating Moodle plugins when needed in coordination with the Systems Administrator.
Miscellaneous
  • Basic video editing in Adobe Premier Pro or similar to add slides and audio clips into the lecture or clinic recordings for student activities.
Development
  • You will be liaising with others in the Academic team, the Course Creators and the Operations Manager to ensure high quality standard of courses delivered online, and any bugs or issues ironed out quickly.
  • Forward planning of the online courses to ensure smooth running of courses and possible problems are prevented before students run into them.
  • Identifying places for improvement of the online platforms, planning and coordinating the updates or changes.
  • Assist with testing and developing new online systems and academic software to improve and streamline daily operations. Such as new plagiarism or video delivery software.
Skills required:
  • Good understanding of IT, the Internet and general CRM / software systems.
  • Excellent communication skills because you’ll need to translate IT-jargon into laymen terms when talking to students.
  • Knowledge of Learning Management Systems, ideally Moodle or similar platform.
  • Have a technical understanding of a generic Content Management System.
  • A good understanding of customer databases and software systems.
  • A basic understanding of HTML, SQL, PHP or similar web languages.
  • Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to students or staff.
  • Good organisational skills and an enthusiasm to keep learning and developing new skills.
About You
The ideal candidate will:
  • Have a familiarity with working in an educational institution.
  • Able to manage themselves and coordinate a small team of support staff.
  • Communicate well with others and be able to adapt to changes quickly.
  • Interested in solving complex technical or logistical problems.
  • Have experience managing websites and online platforms.
  • Have an understanding of different web technologies and the ability to pick up new ones.
  • Have a high degree of accuracy with excellent attention to detail and time management skills.
  • Be willing to work outside of normal hours to provide student support, although not always necessary, we provide lectures on evenings and weekends so a quick response may be required.